FAQs

1. Do I have to have an account to order online?

No, you do not require an account to place an order on St John’s online store.

2. What payment methods can I use?

You can pay via PayFast with your credit card or cheque card, or pay via EFT.

3. How do I request an invoice?

Please email your invoice request (along with your order number) to fasupplies@stjohn.org.za. We will be in touch within 48 hours (over working days) with feedback.

4. What are the delivery options and fees?

The delivery fee is R100.00 to your door.

5. Can I change my delivery address?

Please email your address change request (along with your order number) to fasupplies@stjohn.org.za.

6. Can I track my order?

Please email your tracking request (along with your order number) to fasupplies@stjohn.org.za.

7. Can I get a bulk discount?

Please email your bulk discount enquiry to fasupplies@stjohn.org.za. We will be in touch within 48 hours (over working days) with feedback.

8. Can I cancel my order?

Please email your cancellation request (along with your order number) to fasupplies@stjohn.org.za. We will be in touch within 48 hours (over working days) with feedback.

9. Do I have to order online?

Please email your order request to fasupplies@stjohn.org.za. We will be in touch within 48 hours (over working days) with feedback.

10. How do I contact customer service?

You can contact customer service via +27 31 305 6588 or​ fasupplies@stjohn.org.za.

11. Can I return a product?

Please email your return request* (along with your order number and reason for return) to ​fasupplies@stjohn.org.za. We will be in touch within 48 hours (over working days) with feedback.

*Return Terms & Conditions apply.